The 7 Steps is one of the high performance skill. What Effective teamwork begins the instant you begin any interaction, whether in person, through the electronic media or through the design of a product some unknown party will eventually use. A successful interaction is defined by two criteria. First, did the interaction end with closure-meaning all the relevant parties know who is going to do what when. And second, does that closure accommodate some degree of success for all involved, beginning with the customer and working back to include all parties to the interaction, regardless of differing agendas, priorities or apparent incentives. Why Most organizations have a random closure culture, meaning that interactions sometimes close and sometimes do not. The culture of these organizations has grown up randomly, not designed and driven specifically to cause closure in every interaction. The result is "closur